Author: John Luker
With the instant and viral nature of internet forums such as Facebook and Twitter, your reputation can quickly be damaged if your client is not fairly compensated for their losses. By allowing specialist claims handlers to deal with your client, you will take much of the heat out of the situation and enable your client to be dealt with in an efficient and professional manner.
Whether you are offering ‘protection’ to your clients or whether you are able to sell insurance, it is important to have a comprehensive range of options to cover their valuable possessions while they are being shipped around the world.
By having a number of options, not only can you offer an impressive extra service and take some of the focus of attention away from the cost of the move, but you can also give them peace of mind that they will be insured by a specialist policy. Good margins can also be earned on the charges/ premiums offered for the protection, subject to local regulations.
A good, specialist insurance provider will be able to provide the following options as standard:
While reputations can be damaged through the sharing of negative experiences on social media sites, they can equally be boosted by customers sharing those of a positive nature. Research by Zendesk revealed that 38 per cent of respondents shared details of good customer service on social media. As a predominantly business network, LinkedIn is likely to be the place your clients and potential clients go to look for advice and share their experiences. Make sure they have nothing but good things to say about their move with you.